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Frequently Asked Questions

Your most common questions answered.

What accreditations do you have?

We take quality, safety and security very seriously, so all our products (including accessories and parts) and processes are audited regularly to ensure that we meet exacting British standards.

Through our carefully selected windows and doors suppliers, all our products are accredited to

  • KM582286 BS8529 PAS 24 Doors
  • KM39676 BS7412 PAS 24 Doors
  • KM594430 BS7412 PAS 24 Windows
  • KM20717 PAS 24 Doors
  • BS6375 Doors

We are Health & Safety Approved by PQS which is the benchmark to UK standards of safety. In addition, all our products carry the British Standard Kitemarks recognising enhanced security and performance. There is also an additional option to add Secured by Design security hardware to your product which is a national police project which focuses on the design and security of new and refurbished homes.

We are also an authorised South Ayrshire Council Trusted Trader as well as a Which Trusted Trader. As a recognised business in our sector, we have been validated by Construction line and we are members of Ayrshire Chambers of Commerce.

Do you offer free quotations?

All our quotations are free with no obligation to purchase.

We would recommend that we pay you a short visit to your premises so that we can give you an accurate quote.

We offer the best products at competitive prices as we do not have sales commissions and most importantly, we do not believe in hard sell. So once you receive your quotation, we will await your response.

Would you be able to advise me on the best products for my property and requirements?

Of course we can! Our small team collectively have over 100 years of experience working in this industry and we will advise you on the best products and style for your property, tastes, budget and of course, safety.

Are your installers experienced?

Our installers are time-served Joiners with many years of experience and skills. Our ultimate aim is to ensure your complete satisfaction so we always go the extra mile on all aspects of the project.

Our team is also regularly vetted for your peace of mind and trained as part of our company’s Continuous Performance Development (CPD).

Are your products energy-rated?

Yes! All our products are energy-rated to the highest Window Energy Rating (WER) values.  WER ratings use three values to calculate the performance of a window or door: U-value of the whole window, the solar gain or G-value for natural sunlight contribution and the effectiveness of the L-value which accounts for air leakage.

Our products will give you smaller energy bills, smaller carbon footprint and a more comfortable and quieter home.

Where are your products made?

Our products are made in the UK and the Republic of Ireland.

Can you help me with my insurance claim?

Yes we can and have helped many customers in the past. We will give you a complete quote and also liaise with your insurers if you would prefer that.

What are your terms and conditions?

You can download a copy of our Terms and Conditions below.